FAQs
Hello from "Bacon By The Box!"
At "Bacon By The Box" we always welcome feedback from clients as this helps us improve our products and service on an ongoing basis. This also helps us build a trusted reputation and gives prospective customers the knowledge that other people have previously been more than satisfied.
Thanks for taking the time to help us help you!
What about customs duty?
There are no customs charges or hidden costs. The full cost of your order is displayed in your cart at checkout.
How can I check the upcoming delivery schedule?
The upcoming delivery schedule can be found on the Order Deadline & Delivery Dates page, located on the main menu.
We deliver to France weekly and Belgium and Luxembourg Monthly. Please check the following page for details.
What countries do you deliver to?
We currently deliver refrigerated and dry products to France, Belgium and Luxembourg.
Is there a minimum order quantity or value?
There is no minimum order quantity.
Orders below €150 incur a small order charge.
How much do you charge for delivery?
There is no extra charge for delivery. The price displayed on the website is the total cost, delivered to your door. There are no extra or hidden charges of any kind.
There is a sliding scale of charges for orders below €150. These are detailed in your shopping cart
Can I freeze my produce when it arrives?
Yes. All the produce we supply, except the cottage cheese, is fresh and suitable for freezing when you receive it.
My package didn't come in a refrigerated van?
Chronopost use isothermic boxes in the vans that are not refrigerated. The cold chain is maintained and monitored at all times.
My parcel arrived with damaged goods. What to do?
If your parcel arrives and the contents is damaged, please send us an email so that we can rectify the matter.
If we need to replace products or issue a refund for damaged goods, we need the following:
- Detailed description on the issue including information on the damaged items.
- Photos of the outside (showing the waybill) and inside (with the goods inside) of the parcel.
- Photos of the damaged items.
What are small order charges?
All orders below €150 carry a small order charge which is based on a sliding scale.
Order value: €0 – €49.99
Small order charge: €14.95
Order value: €50 – €99.99
Small order charge: € 9.95
Order value: €100 – €149.99
Small order charge: €5.95
How long will it take for my order to be delivered?
Delivery of orders start 12 days after the close of customers’ orders, which is every Thursday
at midnight.
Can I make product changes to my order?
Product changes can be made to orders, as long as these are made before the order
deadline. Please e-mail orders@baconbythebox.com with the changes you would like
to make.
Can I postpone my order?
Please note, once an order has been placed and paid for, we cannot postpone the order for later delivery as the week originally specified. If you cannot receive your delivery and need to cancel your order, this will incur a cancellation fee of 5% of the value of the order.
ChronoFresh allows customers to postpone their delivery within the week of delivery. This can be done via the ChronoFresh tracking app (https://www.chronopost.fr/en/private/track-your-parcel).
What is the shelf life on fresh products?
The shelf life on fresh goods from the start of delivery, is:
Clotted cream – about 28 days
Double cream & whipping cream – about 5 – 7 days
Cheddar cheese – 3 weeks plus
Soft cheese – about 2 weeks
Clonakilty pork sausages – about 1 week
Bacon & gammon – about 3 – 4 weeks
Beef – about 2 weeks
Lamb – about 2 weeks
Pork – about 2 weeks
Pies – about 1 week
Black & white puddings – 3 weeks to 1½ months
Chicken – about 1 week
Turkey crown – about 9 days
Cottage cheese – about 1 week
Refrigerated Delivery
From Ireland with Love
All produce is transported and stored to the highest standards in certified vehicles and conform to international requirements to ensure you receive meats of the quality you expect!
What People Are Saying
“Our friend places a regular order and she recommended your products. We piggy backed on her order which was received yesterday. We had cottage pies last night for dinner and pork sausage sandwiches for lunch today. The food is delicious and we have bacon and steak & gravy yet to try. Extremely tasty food quality food and so pleased we placed the order. We shall be placing a varied order to include steak and lamb next time. We cannot believe we have been missing an opportunity to avail ourselves of your produce. Looking forward to placing our next order..”
Vyvyian Webb
“Where do I start to write what a great service Bacon by the Box give. We live in France and have spent many years living high in the Pyrenees. One of the highlights was to receive our wonderfully fresh meats and cheeses delivered to our door. We now live further north and have continued to order our meat from this superb company. Recently our order went missing. I must stress through no fault of Bacon in a Box. I spoke with our local agent John who we have dealt with for some years and he sorted everything out with Head office. Absolutely seamless care and attention. Package dually arrived fresh and as always wonderful quality. May I recommend the turkey crowns, the ribeye steak and wonderful bacon, [to be honest most things on the list] which we have had over the years . Our thanks to you all for providing us with first class products. We can't recommend you too highly . Keep up the good work..”
Jenny and Mike
Hi guys. Received our order today. First one for a while, but it definitely won't be the last!! Have just eaten a beautiful stuffed pork steak from Lisduggan Farm. What a delight! Absolutely delicious. Tender, tasty, and yes, we'll definitely be getting that again. Big thanks to John and all the gang at Bacon by the Box, and also everyone at Lisduggan Farm.
Jill Shorthall
A great store you can find.
“ I placed my first order today and found your site very user-friendly. I was also impressed by the efficiency of the system. I will recommend to all my friends. I am sure that your business will thrive. Best wishes"
David Pickens
We use Bacon by the Box all the time. Amazing food that is not that expensive. Give it a try.
Kev Mantilly
Thank you very much! The order arrived today all correct and on time. We had lovely sausages for lunch and there will be bacon rolls for tea. Living in France is even better now you have arrived. THANK YOU.
Lorna and Peter Tate
Dear John, Shane and Team. With a piddle of a pension I latch on to another group which orders from you (organised by Wilna in Laurens). I had to write to say a huge thank you for your superb sausages and cheese. Will be latching on to the next order! Yours sincerely.
Ginny Fraser
Hi. Just wanted to wish you all a very happy new year and thank you for being who you are. I wish all companies were as efficient and user friendly. Carry on being wonderful. We and our little group of friends, French as well as British, really appreciate you. Kindest regards, Lucy
Lucy Hunt
Hi. I would like to wish you a happy new year & to thank you for our orders over the past year. All the products were exactly as advertised & the meat products were especially good. We have recommended you to our friends & family & wish you every success.
Jenny Pope
Hello. I am writing to express my thanks and admiration for your superb service. My order arrived here in South Western France today exactly as promised. If the goods taste as wonderful as the service I shall be a very happy person. Many Thanks to your whole team.
Patricia Ramdhanie
Hi guys. Have today received our first order from yourselves. Super impressed with the service and the products. Gammon is on the menu for tomorrow's dinner..can't wait. Thanks again. Kind regards.
5
Philippe Denny
Hi guys. Received our order today. First one for a while, but it definitely won't be the last!! Have just eaten a beautiful stuffed pork steak from Lisduggan Farm. What a delight! Absolutely delicious. Tender, tasty, and yes, we'll definitely be getting that again. Big thanks to John and all the gang at Bacon by the Box, and also everyone at Lisduggan Farm.
Jill Shortall
Dear Bacon by the Box,
I’ve just been through my first order with you. It was simple to order, I was told when it would arrive, and it did! I can’t believe it’s that simple AND efficient - thank you.
Mary Groombridge
Thanks again for our order, on time as always.
Sue Maddox
Thank you. It came this morning. Your deliveries are really organised and the produce is really good. Your after service is good too. You replied to my email very quickly so thank you again.
Lynn Shattock
Today, in Provence, we had to defrost the freezer. I found a box of Cooked turkey, hidden from last Christmas. So, without any doubt, it was superb. With pasta and the gravy/ jus.
Bacon by the box…you are tops.
Joyce Woods
Thank you so much to all your team for going the extra mile in sourcing and providing the Geetas Mango Chutney, which arrived today, it is very much appreciated. It is customer service, a willingness to try and attention to detail like that that always makes a company outshine.
Elaine Pollard
Another delivery today in the heart of France of our favourite sausages and cheese, I have never in all my 67 years tasted such flavoursome sausages and cheddar cheese. For us, there can be no other.
Michale Longhurst
My parcel arrived bang on time this morning - can’t wait to start eating it (though not all at once!) Thank you again for such splendid products! Have a nice day
Nita Clayton
I'm just writing to say how much your delivery has cheered up a rainy day, on which the car has broken down and my wife has been away in England on family business.
I fell upon my parcel like the proverbial Assyrian (to mix a metaphor) and enjoyed my first bacon baguette in months. Even the dog, missing his mistress, was cheered up as he munched on bacon rind from my plate.
We may have Foie Gras in the larder (from our Christmas hamper) but it is no match for your bacon and sausage. So if anyone should ask what you do for a living, you can tell them that you are a mental health specialist supporting the emotional well-being of the ex-pat community - I only wish your products were available on prescription!
Franz Reinbold
I recently put a fresh order in for myself and a few friends. First time I have used this company.
WOW!!! Everyone is extremely happy with all that was ordered. Sirloin steak, succulent, tasty. Cheese, yummy. Bacon, tasty and no water. Gammon steaks, humungous, tasty. Cream, so good to have proper cream back in my life. Black pudding, so yummy. Basically we will be back for more in the near future.
Thank you.
Kim Coombes
Ordered some lamb chops and a Leg of Lamb also. First time I’ve had lamb in France, for 14 years, because I cannot stand the smell of mutton cooking. Lesson to be learned - order more than you think you’ll need as they are gorgeous.
Annie Hobbs
Just a brief note to say that my order arrived today as planned. Chronofresh delivered on time and the contents of the carton were exactly as ordered. I am very impressed with your whole order and delivery process. AND living in France did not have to endure some of the problems in receiving goods from UK that I and others have had to endure.
Thank You!
Philip Shuttleworth
I have been using Bacon by the Box for the past 9 years and have never had a problem. Delivery is always on time and the quality and taste of the products are delicious.
Vida Egen
It is a great company, good quality, delivery to the door and always arrives when it is due to arrive. Price is competitive and fair. Would highly recommend them as a company.
Yvonne Orde
Had both our First Meat and dry goods orders delivered today in France, Tuesday. They were only collected on Friday, last. Superb Service, and quality, Excellent. Highly recommended. You try these things with a tad of nervousness, but we are delighted to commend this company, to any other expats in France. Thank you. This will be the first of many orders.
John Worley
Love the food, service & delivery fantastic.
Pat Addison
We did our (lamb) shoulder stuffed, it was gorgeous. Sorry, no pics but a lovely cut from Bacon by the Box!
Ann Michelson
I can highly recommend the pork/black pudding sausages. Just had them in the airfryer at 170 degrees for 12 minutes. Lovely jubbly
Peter Maenhoudt
Received our order, the fourth so far, as usual perfectly packed and nicely chilled.
Roger Thomas
First order from you. Fantastic turkey crown was the best we have had for a long time. In fact my hubby can’t stop talking about it. Will be back in the New Year for another order. Happy New Year to you all.
Susan Weddle
Minted lamb shanks last night were delicious
Diane Mildenhall
Loving the mince & onion pies - had them with mash and liquor - a taste of London in France!
Janine Marsh
The black pudding sausages are amazing!!
Jackie Hadj Hamou
I regularly use this company for the quality and value of their product and their efficiency. I have never been let down or disappointed.
Yvonne Orde
We had the turkey crown with visiting family last week and it was excellent. We've also tried the beef and ale pies, delicious and the bacon is lovely too, not at all leathery.
Elizabeth Oaten
As my name suggests, I doubted whether quality fresh meat could be brought here at the price! But I was proved wrong, admit it, and am happy to tell that as a further recommendation for bacon by the box. I had heard/read the rumours on things like Angloinfo about price, quality, transport, etc, etc. (what a 'sad world' we live in some times) but what a load of codswallop. Best quality gammon I have had in years, great value and delivered in a proper fridge van! Keep it up John and keep proving the doubters wrong!
Sceptical of Manche
John, As soon as you left after your dawn delivery this morning, we had bacon sandwiches to try-out the Clonakilty Mild Cure - it was excellent - Ta!
Ken & Phyl Appleby
Been buying from John almost from the beginning. You can not get better. Whether you have bought from ASDA, Tesco, Sainsbury, you will not get better than "baconbythebox" bacon. The price is incredible and is always delivered on time with a smile. Wonderful bacon with a wonderful service. Highly recommended.
Chris Hosea
Can recommend products which I do!! Pies, cheese, bacon and black puddings are the favourites with us. All very nice and tasty. Regularly order from you since our first time. Delivery is also a great asset. Thank you
Jackie near Guilberville
Fab service, all very fresh, great Meat & Pies are deep & very meaty..
Maria Kirkbride
Faultless service, delivery as quoted. Everything in our order was exceptional quality and taste. The back bacon is absolutely delicious. Will definitely be ordering again. Thank you so much for offering this service.