Small Order Charge
Small orders – all orders for less than €150 – carry a small order charge that will be calculated and displayed at checkout. Small order charges are calculated as follows.
For deliveries to the following country: Italy, Austria, Germany, Denmark, Sweden, Netherlands, Spain, Portugal & Switzerland please contact us.
Orders leave our facility in Waterford at the end of each week on Friday. The orders are shipped over the course of the weekend arriving at the courier companies’ main depots on Monday evening. Deliveries to customers commence from Tuesdays onwards.
Shipment and deliveries do not occur on public holidays. If the normal shipment or delivery day falls on a public holiday, it will move to the next working day.
Finalised orders are shipped 12 days after they are processed by us. Please refer to the ‘Delivery Map & Dates’ webpage for order deadlines and corresponding delivery dates.
By ordering from us, you assume responsibility for the ordered goods – including the tracking and progress of the delivery – once you receive the first contact from the courier company.
We will not be held responsible for any products damaged during shipping with the courier company. Please contact us immediately at firstname.lastname@example.org if you have received any damaged goods. Sufficient photographic evidence of the damaged parcels and goods need to be forwarded to us.
We will not be held responsible if you do not receive your order because it has been lost or has gone ‘out of temperature’ whilst being handled by the courier.
Delivery delays can occur due to unforeseen circumstances beyond our control. We cannot be held responsible for any delays.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days.
Replacement of damaged goods and refunds
In the unlikely event that you are dissatisfied with the quality of our products, please contact us at email@example.com.
Any goods of which the quality is substandard will be replaced by us sending it out again, preferably with your next order. The customer also has the option of receiving a refund instead of a replacement product.
We may substitute goods with a different brand of the same product if we cannot find an exact replacement.
Please send us photos of any damaged or substandard goods.
The photos of goods on our website are for display purposes only. The actual goods and packaging may differ from what is displayed on our website.
Payment for goods ordered is due and deducted when the order is placed.
You are responsible for adding the correct shipping address and a local contact number when the order is placed.
Our primary contact method is via email at firstname.lastname@example.org.
Customs, duties and taxes
All fees (tariffs, taxes) imposed during or after shipping are included within the costs of your purchases.
We are only responsible for the condition of the goods to the party that has made the order and not any third parties. Hence, we can only offer replacement goods or refunds to the party that has made the order.